Backorder/Shipping Policies (Accordion)

  • If a wig is out of stock, the “Add to Cart” button should say “Backorder”. Payments for backorders are taken up front and place you on a priority waiting list. Backordered wigs will be shipped upon warehouse replenishment before we update website inventory.
  • Out of stock wigs do not have guaranteed restock dates. Rough estimates are provided, but we cannot promise when items will replenish. For more information please visit our restock page under the Info tab. 
  • We do not ship partial shipments. Orders with both in stock and backordered items will ship when the backordered item is restocked. In stock items are always allocated for your order. If you prefer to receive your in stock item first, please place separate orders.
  • Makeup and styling accessories cannot be backordered.

Orders normally process in 3-5 business days, and 7-10 business days during high volume periods. Please see the cart for current processing times. Processing time does not include weekends or holidays. Business hours are Monday through Friday, 8am to 4:30pm CST.

We pride ourselves on fast shipping, but we cannot guarantee same day shipping, even on express 1-2 day packages. Please contact us at if your order is time-sensitive.

If You Live in the U.S
We offer both USPS and UPS shipping methods. PLEASE NOTE: These are USPS/UPS expected times as stated on their website. We do not control these estimations.

USPS First-Class: 3-5 business days. 14 oz or less.
USPS Priority: 2-3 business days.
USPS Express: 1-2 business days. Overnight not guaranteed.
UPS Ground: 1-4 business days.
UPS 2-Day Air: 2 business days.
UPS Next Day Air: 1 business day. Best option for overnight.

FREE USPS Priority (2-3 day) shipping on U.S orders $70+! (Before taxes, excluding shipping, and after any applied discounts.)

International packages will be subject to additional fees for customs/duty charges imposed and collected by your country's customs office. WE CANNOT COLLECT OR PAY THESE FOR YOU IN ADVANCE. We cannot mark packages as “gifts".

USPS First-Class International: For packages under 4 lbs. Average delivery 2-6 weeks. No tracking or insurance; use at your own risk.
USPS Priority International: Average delivery time 6-10 business days. Insured with tracking.
USPS Priority Express International: Average delivery time 3-5 business days. Insured with tracking.
Shipping insurance is included on Priority and Express USPS domestic and international packages, as well as all UPS packages. Shipping insurance is not included on USPS First Class domestic or international. Please be aware that we cannot offer replacements on parcels shipped via this method.

Please contact us at and we will do our best to get the claims process underway as quickly as possible. Claims process and investigation typically takes 2-4 weeks.

WARNING: You may purchase a higher quantity than what we currently have in stock, but by placing this OUT OF STOCK item in your cart, you are agreeing to place your ENTIRE ORDER on BACKORDER! This means your order will not ship until it can be completely fulfilled by the backordered item(s). Orders cannot be split after they are placed. If you need available items sooner, please purchase them on a separate transaction. Please visit our Backorder Policies page and Restock page for details.