Return & Privacy Policies

Return Policy For Wigs And Wig Related Items

Wigs and wig accessories can be returned for store credit if the customer has not worn or styled any of the products purchased. Please contact us via e-mail (orders@arda-wigs.com) within five business days of receiving the item(s). If the customer has altered or worn any wigs or accessories purchased, does not inform us of their return request within five days, or does not have the appropriate packaging in its original condition, the eligibility for return is voided. In order to assure our customers quality, we inspect every return purchase upon receiving them at our offices before approving the item for return. We will not grant any store credit if the item is returned without its bag, netting, or filling (tissue). We will not grant any store credit if the item is damaged or has been worn. To be eligible for store credit, the item must be in its original condition, including the packaging. Please be honest with your returns. If you’ve put it on your head, do not send it back. Believe it or not, we can tell. :)

Full refunds will only be given in the event of a defective product. If a mistake was made on the part of our shipping department (i.e. you order one item, and we send you the incorrect item), we will happily ship you the correct item immediately. We will also send you a return label free of charge so you can ship us back the mistake item.

 

Return Policy For Makeup Items

ALL SALES OF MAKEUP AND MAKEUP RELATED ITEMS ARE FINAL. NO RETURNS OR EXCHANGES. If you receive an item you believe is defective please contact us at orders@arda-wigs.com. Please be sure to include detailed information of your order. This includes first and last name, order number, and a detailed message regarding the items you believe to be defective. An Arda team member will respond to you within 3 business days.

Please add orders@arda-wigs.com to your contacts or whitelist in your email account so that your spam filter doesn’t put our response in your Junk folder.

 

Privacy Policy


Information We Collect

We collect information from a variety of sources, including information provided by you and information we collect when you visit our website.

The following are examples of the types of information we may collect:

  • Information you provide: name, address (billing and shipping), zip code, e-mail address, telephone number(s), mobile number(s), credit card number(s), birth date, password and etc.
  • Information associated with use of our website: arda-wigs.com uses the information gathered from cookies and web beacons, such as IP address, to enhance your experience on our site.
  • Information associated with doing business with Arda Wigs: transaction information, including the items purchased, and the date and time of your transaction.
  • Information from third party sources: we may receive your updated shipping information from a third party carrier.

How We Use Information 

We may use the information we collect to process a transaction, provide the products or services you request, to improve our website and stores, to enhance your shopping experience, and for marketing and promotional purposes. We may combine information about you that we collect online, at our vendor tables, and from third party sources.

Information Sharing

We may share your information within Arda Wigs.  When you make a purchase, we may share information about you and your transaction with other companies or web sites necessary to process your transaction (i.e. Paypal, USPS, FedEx). We will not share your information externally. We will not sell your information to any third party data gathering service.